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Term of Service
These terms and conditions apply to all orders placed with PrintMyBox:
Refunds:
Due to the customized nature of the products, refunds are not available on customized orders. If you believe your products are defective you must contact PrintMyBox immediately. Returns will not be accepted if products have been used.
Order Cancellation:
All orders move through 4 stages at Printmybox. Below are the stages
1- Order is placed and Order confirmation is sent to customer
2- Design work has been started and proofs sent to customer
3- Artwork Approved by Customer and Order Sent for Production
4- Order Produced and Shipped to Customer
If Customer Request to cancel order at stage 1, No cancellation charges will be charged. If customer cancel order at 2nd stage, 10% of the total order amout will be charged as cancellation fee to cover design department charges. Order cannot be cancelled in stage 3 and 4. However if customer still want to cancel order in stage 3, 40% of total order amount will be charged as cancellation fee to cover production charges.
Delivery:
Any short deliveries must be notified to the carrier and Printmybox immediately and in writing within 3 days. Damaged or opened cartons must be checked on delivery. Please note delivery dates quoted are a guide only and will not be legally binding unless specified as part of a contract.
Artwork:
No artwork will be returned unless requested. The image remains the copyright of the customer. All artwork are stored for an indefinite period free of charge.
Prices and Payment:
Printmybox reserves the right to alter prices and stock specifications without prior notice.
Returned cheques will be charged at $25.00 per representation.
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